Keep every hotel running.
Without the chaos.
HotelVitals unifies issue reporting, work orders priced from your Schedule of Rates, contractor mobile workflows and compliance — in one calm, accountable platform.
No card required · 14-day trial · Onboarding in a day
Trusted by operators running independent hotels across the UK
Visibility
Live operational view across every property — issues, work orders, spend and compliance in one place.
Control
Pre-priced Schedule of Rates, contractor approval flows and audit-ready compliance logs.
Speed
Two-tap issue capture, one-click assignment, mobile contractor proof. From report to resolved in hours, not weeks.
For owners & GMs
See every property at a glance. Sleep at night.
One operational view across your portfolio. Live issue counts, compliance status, spend versus budget and contractor performance — without chasing managers for a spreadsheet.
- Portfolio-wide oversight of issues, spend and compliance
- Audit-ready logs for fire alarm, gas, legionella and PAT
- Pre-negotiated Schedule of Rates keeps contractor costs predictable
- Approval workflow for extras before money is committed
For operations managers
Capture, triage and assign in under a minute.
Staff report an issue in two taps. You match it to a Schedule of Rates code, pick a trade-matched contractor, and the job is on their phone before you've closed the tab.
- Photo-first issue capture from any phone
- Catalogue search across 200+ pre-priced SOR items
- Auto-suggested contractors filtered by trade and availability
- Premium flags for emergency, out-of-hours and London/SE work
Every room, inspected by AI. Every time.
Cleaners take a captured photo from the same angle as your reference shot. Our AI compares the pair, scores alignment and cleanliness, and either passes the room or sends specific re-capture instructions back to the cleaner's phone — in seconds.
- Photo-pair verification against your reference shots
- Per-category strictness dials — dust, glass, bed, floors, bathroom
- Auto re-capture loop with up to 3 attempts before manager escalation
- Cleaner performance dashboard with pass-rate trends
- Manager false-positive feedback teaches the model per room
Spot leaks, cracks and mould before guests do.
While verifying cleanliness, the same AI pass scans for leaks, cracked tiles, mould, broken fixtures and other damage. Detected issues are auto-filed as priced work orders, deduped against open ones, and queued for manager review before they ever reach a contractor.
- Detects leaks, cracks, mould, broken fixtures and safety hazards
- Auto-creates priced work orders ready for SOR assignment
- Manager approval gate — nothing dispatched without review
- Dedupes against open issues for the same room
- Severity and category auto-classified (plumbing, electrical, HVAC, safety…)
Platform
Everything maintenance touches. Connected.
From the staff member who spots a fault to the contractor who fixes it and the owner who signs off the invoice — one workflow.
Photo-first issue reporting
Staff snap, tag a room and submit. No training, no logins to remember, no email chains.
Work orders & Schedule of Rates
Pre-priced catalogue with line-item snapshots so historic jobs stay accurate forever.
Contractor mobile app
Accept, start, complete. Per-line photo proof and approval flow for extras.
Compliance & fire alarm
Scheduled sweeps for fire alarm, gas, legionella, PAT and emergency lighting — with reminders.
AI cleaning quality
Photo-pair verification scores every room against your reference shots, with auto re-capture for cleaners.
AI maintenance detection
The same AI pass spots leaks, cracks, mould and broken fixtures — auto-filed as priced work orders.
Reservations calendar
PMS sync brings arrivals, departures and same-day turnovers into one calendar across every property.
Smart cleaner scheduling
Auto-builds the daily cleaning plan from turnover demand and live cleaner availability.
Digital room locks
Time-bounded passcodes provisioned per reservation on room and perimeter locks, revoked at checkout.
Guest portal
Guests book breakfast slots and concierge requests from their phone — no app, no account.
Month-end statements
One-click contractor statements totalling labour, materials and approved extras.
Meters & reporting
Utility meter capture, monthly trend reports and spend-vs-budget across every site.
How it works
From report to resolved, with everyone accountable.
Report
Staff capture an issue with a photo and a room — from any phone, no app install required.
Triage
Managers categorise, prioritise and check it against the property's standing rules.
Assign
Pick an SOR line item and a trade-matched contractor. The job lands on their phone instantly.
Complete
Contractor uploads per-line photo proof. Manager approves. Invoice reconciles automatically.
Pre-priced. Pre-approved. Predictable.
Build a single living catalogue of every job your contractors do — with agreed prices and time estimates. When a manager assigns work, the price is locked at that moment. No surprise invoices. No renegotiation.
- 200+ seeded items across plumbing, electrical, joinery and general
- Section-grouped catalogue with versioned rate cards year-on-year
- Snapshot pricing on every work order — history stays accurate forever
- Premium flags for emergency, out-of-hours and London/SE work
- GN-99 extras require manager approval before they hit the bill
A tool contractors actually open.
Built for tradespeople on a wet roof, in a boiler cupboard, on a job site. Big tap targets, offline-tolerant, photo-first.
Pricing
Plans that scale with your portfolio.
Every plan is quoted to your property count, integrations and rollout timeline. Book a 20-minute walkthrough and we'll send a tailored proposal.
Essentials
For single properties getting started.
Custom quote based on property count.
- 1 property
- Issue reporting & work orders
- Schedule of Rates catalogue
- Compliance & fire alarm sweeps
- Contractor mobile app
- AI cleaning verification
Growth
For small groups standardising operations.
Custom quote based on property count.
- Up to 5 properties
- Everything in Essentials
- AI maintenance detection
- Reservations calendar (PMS sync)
- Smart cleaner scheduling
- Performance dashboards
- Month-end contractor statements
Portfolio
For multi-property groups that need every lever.
Custom quote based on property count.
- Unlimited properties
- Everything in Growth
- Digital room locks
- Guest portal
- Custom SOR catalogues
- SSO & advanced roles
- Dedicated success manager & SLA
“We replaced four spreadsheets, two WhatsApp groups and a shared inbox with HotelVitals. Our average time-to-fix dropped from 9 days to under 48 hours, and we finally have a paper trail compliance auditors actually accept.”
Works with the tools you already run
HotelVitals plugs into your PMS, accounting, scheduling and guest-experience stack.
FAQ
Questions, answered.
Ready for a calmer maintenance operation?
Start free, invite your team, and see your first work order land on a contractor's phone — today.