HotelVitalsHotelVitals
Built for independent hotels & groups

Keep every hotel running.
Without the chaos.

HotelVitals unifies issue reporting, work orders priced from your Schedule of Rates, contractor mobile workflows and compliance — in one calm, accountable platform.

Start free trialSee how it works

No card required · 14-day trial · Onboarding in a day

Trusted by operators running independent hotels across the UK

The Cotswolds Group
Manor Collection
Coastline Hotels
Lakeside Inns
Harbour & Co.
Northwood Estates

Visibility

Live operational view across every property — issues, work orders, spend and compliance in one place.

Control

Pre-priced Schedule of Rates, contractor approval flows and audit-ready compliance logs.

Speed

Two-tap issue capture, one-click assignment, mobile contractor proof. From report to resolved in hours, not weeks.

One operating system · Twenty-three apps

The mega app suite for hospitality.

Think of HotelVitals the way you think of an office suite — one platform, many specialist apps. Each product does one job brilliantly and can be bought on its own. Together they replace the spreadsheets, WhatsApp groups and clipboards a hotel usually holds itself up with.

Housekeeping

4 apps

Rooms ready to sell

SPOTLESSDEEPCYCLEPARLINEMERIT

Maintenance

3 apps

Fix before guests notice

SNAGLINEFORESIGHTCURATOR

Compliance

4 apps

Audit-ready, always

IRONCLADDUTYFLUSHLINEPERIMETER

Revenue & Guest

5 apps

Recover every pound

TALLYBARRECOUPREOPENREUNITENIGHTWATCH

Knowledge

3 apps

Institutional memory

ASKPROPERTYPLAYBOOKCAMPUS

Workforce & More

4 apps

Security, workforce, capital, energy

CADENCETHRESHOLDREFITWATTLINE

23

Standalone products

Buy one, buy some, buy all.

1

Login · one bill · one dataset

No integration project between them.

$301

Full-stack ceiling / room / mo

Before bundle, annual & volume discounts.

Explore all 23 products Build your suite

For owners & GMs

See every property at a glance. Sleep at night.

One operational view across your portfolio. Live issue counts, compliance status, spend versus budget and contractor performance — without chasing managers for a spreadsheet.

  • Portfolio-wide oversight of issues, spend and compliance
  • Audit-ready logs for fire alarm, gas, legionella and PAT
  • Pre-negotiated Schedule of Rates keeps contractor costs predictable
  • Approval workflow for extras before money is committed
HotelVitals compliance overview dashboard

For operations managers

Capture, triage and assign in under a minute.

Staff report an issue in two taps. You match it to a Schedule of Rates code, pick a trade-matched contractor, and the job is on their phone before you've closed the tab.

  • Photo-first issue capture from any phone
  • Catalogue search across 200+ pre-priced SOR items
  • Auto-suggested contractors filtered by trade and availability
  • Premium flags for emergency, out-of-hours and London/SE work
HotelVitals work order assignment flow
AI-powered cleaning quality

Every room, inspected by AI. Every time.

Cleaners take a captured photo from the same angle as your reference shot. Our AI compares the pair, scores alignment and cleanliness, and either passes the room or sends specific re-capture instructions back to the cleaner's phone — in seconds.

  • Photo-pair verification against your reference shots
  • Per-category strictness dials — dust, glass, bed, floors, bathroom
  • Auto re-capture loop with up to 3 attempts before manager escalation
  • Cleaner performance dashboard with pass-rate trends
  • Manager false-positive feedback teaches the model per room
AI photo-pair cleaning verification
AI maintenance detection

Spot leaks, cracks and mould before guests do.

While verifying cleanliness, the same AI pass scans for leaks, cracked tiles, mould, broken fixtures and other damage. Detected issues are auto-filed as priced work orders, deduped against open ones, and queued for manager review before they ever reach a contractor.

  • Detects leaks, cracks, mould, broken fixtures and safety hazards
  • Auto-creates priced work orders ready for SOR assignment
  • Manager approval gate — nothing dispatched without review
  • Dedupes against open issues for the same room
  • Severity and category auto-classified (plumbing, electrical, HVAC, safety…)
AI-detected maintenance issues dashboard
The suite essentials · 3 of 23

Start with the three every hotel needs. Add the rest as you grow.

Every deployment includes the essentials below. Then pick from twenty more apps for maintenance, compliance, sustainability, security, workforce, revenue and capital planning. Full stack ceiling: $403 per room, per month.

SPOTLESS$27

HOUSEKEEPING · AI INSPECTION

The room checks itself.

The gap between “the room is clean” and “the room is ready to sell” is a manager walking the floor.

Included essentialView product
SNAGLINE$12

MAINTENANCE · AUDIT

Every fault, caught on the walk.

Most maintenance problems in a hotel are known about long before they are recorded.

Included essentialView product
IRONCLAD$16

COMPLIANCE · FIRE SAFETY

Every statutory check, time-stamped.

Fire safety compliance is not difficult work.

Included essentialView product

One suite. One login. One bill.

Explore the full catalogue of 23 apps.

Bundle all 23 for 10% off. Pay annually for another 10%. Volume discounts unlock as your portfolio grows.

See all 23 products Build your suite

How it works

From report to resolved, with everyone accountable.

01

Report

Staff capture an issue with a photo and a room — from any phone, no app install required.

02

Triage

Managers categorise, prioritise and check it against the property's standing rules.

03

Assign

Pick an SOR line item and a trade-matched contractor. The job lands on their phone instantly.

04

Complete

Contractor uploads per-line photo proof. Manager approves. Invoice reconciles automatically.

Schedule of Rates

Pre-priced. Pre-approved. Predictable.

Build a single living catalogue of every job your contractors do — with agreed prices and time estimates. When a manager assigns work, the price is locked at that moment. No surprise invoices. No renegotiation.

  • 200+ seeded items across plumbing, electrical, joinery and general
  • Section-grouped catalogue with versioned rate cards year-on-year
  • Snapshot pricing on every work order — history stays accurate forever
  • Premium flags for emergency, out-of-hours and London/SE work
  • GN-99 extras require manager approval before they hit the bill
Schedule of Rates admin
Contractor mobile

A tool contractors actually open.

Built for tradespeople on a wet roof, in a boiler cupboard, on a job site. Big tap targets, offline-tolerant, photo-first.

HotelVitals contractor mobile app

Pricing

Pick your suite. See your price.

Every product is priced per room, per month. Bundle all 23 for 10% off, pay annually for another 10%, and unlock volume discounts as your portfolio grows.

Build your suite

5 of 23 products selected · required items are locked in.

Housekeeping

Maintenance

Sustainability

Compliance

Security

Workforce

Revenue & Guest

Capital

Knowledge

“We replaced four spreadsheets, two WhatsApp groups and a shared inbox with HotelVitals. Our average time-to-fix dropped from 9 days to under 48 hours, and we finally have a paper trail compliance auditors actually accept.”
Operations Director · 14-property independent hotel group
Integrations & partners

Works with the tools you already run

HotelVitals plugs into your PMS, accounting, scheduling and guest-experience stack.

Xero logo
Deputy logo
Protel logo
Cloudbeds logo
Mews logo
Tour logo
Mobile Key logo
TTLock logo
Partner logo
Partner logo
Partner logo
Partner logo

Platform

Everything maintenance touches. Connected.

From the staff member who spots a fault to the contractor who fixes it and the owner who signs off the invoice — one workflow.

Photo-first issue reporting

Staff snap, tag a room and submit. No training, no logins to remember, no email chains.

Work orders & Schedule of Rates

Pre-priced catalogue with line-item snapshots so historic jobs stay accurate forever.

Contractor mobile app

Accept, start, complete. Per-line photo proof and approval flow for extras.

Compliance & fire alarm

Scheduled sweeps for fire alarm, gas, legionella, PAT and emergency lighting — with reminders.

AI cleaning quality

Photo-pair verification scores every room against your reference shots, with auto re-capture for cleaners.

AI maintenance detection

The same AI pass spots leaks, cracks, mould and broken fixtures — auto-filed as priced work orders.

Reservations calendar

PMS sync brings arrivals, departures and same-day turnovers into one calendar across every property.

Smart cleaner scheduling

Auto-builds the daily cleaning plan from turnover demand and live cleaner availability.

Digital room locks

Time-bounded passcodes provisioned per reservation on room and perimeter locks, revoked at checkout.

Guest portal

Guests book breakfast slots and concierge requests from their phone — no app, no account.

Month-end statements

One-click contractor statements totalling labour, materials and approved extras.

Meters & reporting

Utility meter capture, monthly trend reports and spend-vs-budget across every site.

FAQ

Questions, answered.

Ready for a calmer maintenance operation?

Start free, invite your team, and see your first work order land on a contractor's phone — today.

Start free trialBook a demo